Shipping

Rasta Lion wear- Delivery Info

If you aren't near a Rasta lion wear pop-up store, don't stress. You can take advantage of our lightweight online prices, without wasting away while you wait for your wear.We offer a full rage of Rastafarian/Jamaican/african to reggae gear. Handmade to Non Handmade products.

At Rasta lion wear, we don't penalise you for buying more through our on-line store by charging bulked up postage costs. Our delivery charges are definitely on the cutting edge! 

WHEN WILL MY UNIQUE WEAR/GEAR ARRIVE?

When you place your order we process it immediately . Some our products are shipped within 24hrs  and most of our customers get this orders within 2 to 7 days depending on the Method of shipping they choose at checkout. 

We also do Drop shipping on some of our product shipping directly from our suppliers in USA,CHINA and Within Australia. This orders will be shipped within 24hrs or 2 to 3days Tracking provided .Most customers receive this orders within 14 to 17days .We do notify you incase your product is coming from our suppliers. We are working on getting every product in stock and that way it will be faster to receive every product from our store.

HOW DO I TRACK MY ORDER?

We use Australia post and shipping cost on our website is Automatically calculated by Australia post. Also some orders we send them quicker through startrack or Fastway courier. To track your order now please find below links to our three courier companies tracking pages. 

Startrak Parcel Tracking 
Fastway Parcel Tracking 
Australia Post Parcel Tracking

MY ORDER HAS NOT ARRIVED ON TIME!

If your Order has not been delivered in the expected time please email us on rastalionwear@hotmail.com and one of our customer service staff will track down your order as soon as possible.

 

MY ORDER ARRIVED BUT IT IS MISSING A PRODUCT OR ONE OF THE PRODUCTS ARE DAMAGED!

If you receive the wrong item or your order has been damaged in some way please email us on rastalionwear@hotmail.com and one of our customer service staff will contact you as soon as possible.

 

DO YOU OFFER POSTAGE INSURANCE?

Postage insurance offered by Rasta Lion Wear, covers you for lost or damaged items in transit. If you item is lost or damaged in transit to your listed shipping address we will replace and resend your order as soon as possible. We will require confirmation from the shipping company in question of the status of the order before a replacement will be sent. This is to confirm that your order is not just delayed.

 

What postage insurance covers:

Lost In Transit:

If you order has not arrived on time and has been confirmed lost by our shipping company then we will replace your order and resend it.

 

Damaged:

If your order arrives damaged, either by the shipping company or anything related to transit. All we will require is a picture of the damaged item in question and we will replace and resend your order.

 

Limits Of Insurance:

Only 1 claim per shipping address or customer per year. We reserve the right to cancel or deny your insurance claim at anytime if we feel there was negligence in your (the customer) part or we believe the claim may be fraudulent in anyway.

 

How to Lodge an Insurance Claim:

All you need to do is email rastalionwaer@hotmail.com or call us on 0459263853 and report the lost or damaged item to our customers service representatives. We will then investigate the claim and be in-contact with you in the next 24 hours with a resolution. Please ensure you read our Terms and condition

 

WHY WAS I CHARGED $2.95 OR $12.90 FOR SHIPPING?

Shipping insurance is an optional charge on checkout. This is optional add-on and if you have selected this by mistake we are happy to refund the cost. Just contact our customer service department and request a refund of your shipping insurance.

 

DO YOU SHIP INTERNATIONALLY?

Yes we ship World wide.